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Kanger Protank Exchange Instructions. Updated 3/27

If you have a Protank that does not seal correctly (where the mouth piece connects to the glass) I am currently replacing them.

So far out of 400 sold, 9 users have received a Kanger Protank with a slight leak where the mouthpiece connects to the glass.  I am doing a two way paid shipping on these and I have created a simple video to make sure that the return process is going super smooth. Please do not add weight to the package. This includes thank you notes etc.

This offer for replacement is discontinued and now falls under my standard return policy. 

 




I prefer to do these in a batch so all envelopes will go out Thursday.  Also please let me test your replacement before I ship it to ensure your replacement is 100% solid. This means it will be opened and possibly moist during this process.

Contact instructions

email service@sun-vapers.com

Subject line: Kanger Protank Leak

Body of email: Name and Order number. 

Make sure you triple testing your Protank, I do get lots of returns on many items that have no issues at all.  Sun-Vapers cannot afford to do this for everyone who *thinks* their Protank is maybe bad. 

Do you want to test yours?

If you just received a Protank and want to check it.  Simply pour water in it and set it upside down upside down on  flat surface and see if it leaks.  This is an example of a healthy Protank, you can also put your finger over the mouth piece and blow in from the base and water/air will squirt out if it has a defect if not it will be air tight.

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Once you have repacked your defective Protank following the video instructions.  You can return it by these methods.

  • Hand it to a postal worker
  • Out going USPS mail at your office.
  • Mailbox with flag up
  • Blue postal collection boxes
  • Hand it to clerk at the post office.
  • Think Netflix!!!!

What else are you covering in this exchange.

Nothing its for the defective glass on the Protank that means everything else is subject to my usual return policy. This post does not mean your Protank is defective only if its LEAKING from where the glass meets the mouthpiece.

Current customer list for exchanges. 

  • V. MandyCat (Shipped)
  • Alex C. (Shipped)
  • Michael M (Shipped)
  • Keith R (Shipped)
  • Mary P (Shipped)
  • James Klien (Shipped)
  • Joe G (Shipped)
  • Scott C (Shipped)

After Post.

  • Drew S (Shipped)
  • Linc F (Shipped)
  • William K (Shipped)
  • Jake S (Shipped)
  • Seth Y (Shipped)
  • Zach K (Shipped)
  • Ron S (Shipped)
  • Don J (Shipped)
  • Sherry G (Shipped)
  • Mathew C (Shipped)
  • Ryan S (Shipped)
  • Daniel H 1pc(shipped)
  • Brett 1pc(shipped)
  • Ryan G 1pc(shipped)
  • Steve W 2pcs(shipped)
  • Nathan L 2pcs(Tuesday)
  • Dave F (Tuesday)
  • Jeff Klien.
  • Jason R.
  • Richard B.

I am sorry for the inconvenience and look forward to your business in the future. 

10 comments

  1. Lizz
  2. Trevor
  3. Daniel Harmon
  4. Vick
  5. Mary P.

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