We have had an a long term issue on our website were certain items were not allowed to run out of stock. These items were allowed to be placed in the users shopping cart but not allow the user to checkout successfully.
We believe we have *may* have found the culprit.
We believe we isolated the issue. We also think its been fixed, only time will tell if the issue resurfaces. At this time we consider it most likely fixed.
We usually don’t broadcast small bug fixes. But…
This probably was very frustrating to many users, and we recognize that for every error we hear about many people will give up and try again on a different day or move on altogether. We are sorry and wish we were aware earlier.
Attempting to lock an item at a sale price.
While troubleshooting. It has become apparent that some users may be manipulating the cart in a way to lock an item in at a certain price and returning to purchase a few days/weeks later. Its not certain if was accidental or intentional. We will begin purging these on a regular basis and we apologize for the inconvenience.
5 thoughts on “A bug that kept the product from running of stock we believe is solved.”
Your Blue starter kit can be put into the cart, but the purchase cannot be made.
This was in someone elses cart. That customer did not purchase can you please try again.
I can put stuff in my cart but it will not let me checkout, it keeps saying come back what should I do?
Please tell me how I can order
Call the number and have someone troubleshoot with you.