Its been a real rough few days for Sun-Vapers. But we keep pushing forward and got some great news from KangerTech.
So as many people know there is a defect in some of the Kanger Protanks that SV (information) have been exchanging with our remaining tested stock. KangerTech happened to be viewing my blog and noticed I was taking exchanges. Danny Zhu himself contacted me via video Skype and deeply apologized for the defect and let me know his team has identified and fixed the issue in the manufacturing process. KangerTech will replace any defectives I have from faulty workmanship and exchange them for good stock.
The most interesting part, is they contacted me first and was very aggressive in making this perfect. I was waiting on the returns to come in before I sent them information on the issue so I can demonstrate the problem. The fact they took a assertive approach to fix this and make things right with me is a testament to their commitment to merchants and end users.
I asked Danny Zhu to shoot me an email after our conversation so I can take a screen shot for my blog.
I never had a doubt they would handle the issue with me in a professional and quick manner. Thank you so much!
Now, the temporary price hike.
I have more than just money invested in the product at this point. I have taken quite a bit of losses, and with obvious supply and demand economics I need to charge a bit more to stay afloat. I can assure people who want cheaper products they can buy these at other places, and I also sell Kanger eVods in stock for $5.99 if the cost of the tested Kanger Protank is too much.